Contact

Emblem.Finance is not working on my phone? What do I do?
If you are experiencing issues accessing Emblem.Finance on your mobile device, there are a few things you can try:
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1) Check your internet connection and make sure that you have a stable connection.
2) Clear your browser's cache and cookies, as these can sometimes cause loading issues.
3) Try accessing the site using a different browser or device, such as a desktop computer or tablet.
4) If the loading screen persists for over 30 seconds, it may be best to access the site on a desktop or laptop computer for the best experience.
5) Make sure that your device and browser are up to date.
6) If all else fails, please reach out to our support team at [email protected] for further assistance.

Please keep in mind that Emblem.Finance is built to work best on desktop and we recommend utilizing iOS, Windows, or Linux for Vaulting and Unlocking services, due to the complexity of the features and the nature of the interactions with the blockchain.

My browser closed before I could mint the vault, how can I access my unminted vault?
If your browser closed before you were able to mint your vault, you can still access it through Emblem.Finance. To do so, open the Dapp and navigate to the 'My Vaults' section. Underneath, you will see an option for 'Unminted'. Here, you will find a list of all the vaults that were created but not yet minted. You can then choose to mint or delete them as desired.

I found a glitch in the software, where can I report it?
If you have encountered a glitch in the software, please report it to one of our communication channels. You can also submit a formal report through our Community Bug Bounty Program. For more information about the Bug Bounty Program, please visit our website or contact our support team.

‍My image isn’t displaying on OpenSea what do I do?
If your image is not displaying on OpenSea, there are a few troubleshooting steps you can try.

1) On the vault page, click on the "refresh balance" tab located in the upper right corner of the asset display.

2) Refresh the metadata on the OpenSea asset page, which is located in the upper right corner of the page.

3) Refresh the metadata on the Looks Rare asset page, which is located in the upper right corner of the page.

4) Check other NFT marketplaces to see if the image is displayed there. If it is not displaying on one marketplace, but is on all others, then there may be an issue with that specific marketplace.

5) If none of the above steps resolve the issue, and it has been a few days, you can reach out to the team at Emblem Vault in the Troubleshooting Telegram chat or consider burning the vault and creating a new one.
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Telegram: https://t.me/EmblemVault_Support

It's been over an hour and my asset is not displaying inside of the vault, what do I do?
If your asset has been sent to the vault but is not displaying after an hour, it may be due to the blockchain confirmation times. Depending on which blockchain you are sending your asset from, the confirmation time can vary. Even on the fastest chains, it can take 2-5 minutes for the asset to display inside the vault after final confirmation. However, it's important to note that even if the asset isn't displaying visually, it is inside the wallet (vault) where the public addresses match. You can also try refreshing the page.

Here are approximate confirmation times for some common blockchains:

Ethereum/EVM: 2-5 Minutes
Dogecoin/Dogeparty: 2-15 minutes
Bitcoin/Counterparty: 10-90 minutes
Namecoin: 30 minutes - 2 Hours

If the issue persists, please reach out to our support team for further assistance.

I have two different assets inside of the vault and want to move them to different chains, what do I do?
If you have assets from two different blockchains stored in a vault, you will need to move them to their respective blockchain wallets. To do this, you will need to copy and paste the private key for each asset into the wallet provider for the specific blockchain it exists on. For example, if your vault contains an XDP NFT and an XCP NFT, you will need to copy the private key for the XDP NFT and import it into the DogeWallet to retrieve your XDP asset. Then, you will need to copy the private key for the XCP NFT and import it into the FreeWallet to retrieve your XCP asset.

Can I create a Curated Collection on OpenSea using Emblem Vault with any Blockchain collection?
Yes, you can create a curated collection on OpenSea using Emblem Vault with any blockchain collection. The process of creating a curated collection is independent of the blockchain the NFTs are hosted on, as long as the collection is stored within Emblem Vault.

How do I apply for a Curated Collection?
To apply for a curated collection, you will need to contact the Emblem team through one of our various communication channels such as Twitter, Telegram, Discord, or email. When reaching out, make sure to include the following information:

1) Your name and contact information
2) The name of the collection you would like to curate
3) The smart contract address of the collection
4) The blockchain the collection is hosted onThe total supply of the NFTs in the collection
5) The type of token standard used (such as ERC-721, ERC-1155, or the blockchain-specific standard)

Any additional notes or details relevant to the collection. The Emblem team will review your application and may reach out to you for further information or clarification if necessary.

Is there a listing fee associated with creating a Curated Collection?
The listing fee associated with creating a curated collection with Emblem Vault may vary depending on various factors such as the availability, difficulty and accessibility of the collection. It's best to reach out to us to inquire about if there will be any specific fees associated with your curated collection.

Can I create a multi-asset collection, blockchain-specific, or a unique curated collection?
Yes, you can create a multi-asset collection, blockchain-specific, or a unique curated collection on OpenSea using Emblem Vault. The platform is open to and encourages creativity and experimentation with blockchain technology. You can include any specific requests, questions, or notes when you reach out to us when inquiring about creating your curated collection. The team will be happy to assist you in creating the collection that you envision.

If my collection is accepted will I receive royalties on my Curated Collection?
Emblem Vault has the capability to enable split royalties for curated collections, or you can use the marketplace filter to decide how you want your collection to be received by the public. As a creator, you have the ability to decide how you want to receive royalties for your curated collection. It's best to discuss this with us during the application process and come to an agreement that works for both parties.

What is Namecoin?
Namecoin is a decentralized blockchain-based cryptocurrency that was created in 2011 as a fork of Bitcoin. It is considered the first altcoin, and it was the first to implement a number of features that have since become standard in other cryptocurrencies, such as merged mining and a decentralized domain name system (DNS) called .bit. Additionally, Namecoin minted the first ever non-fungible asset on the Bitcoin blockchain, known as bitcoin.bit, on April 21st, 2011. Namecoin can also be used to store arbitrary key-value data, which allows it to be used for a variety of purposes such as creating digital identities and registering domain names.

How often do Namecoin assets expire?
Namecoin assets, also known as Namecoin Names, have an expiration date of every 36,000 blocks or roughly every 8 months. This means that the owner of a Namecoin asset must renew the registration of the asset before this time period in order to maintain ownership of it. This is known as the expiration date, and it is an important aspect of the Namecoin blockchain, as it helps to prevent the accumulation of abandoned or unused assets on the blockchain.

How do I renew my assets?
To renew your Namecoin assets, you will need to have a minimum balance of 0.5 NMC and pay a renewal fee of 0.05 NMC every 36,000 blocks. If your balance falls below 0.5 NMC, Emblem's auto-renewal feature will not be triggered, and you will need to manually renew your assets. You can do this by accessing your assets inside of the vault and clicking on the "Renew" button located below the asset display. Only the owner of the assets has the ability to renew them inside of the vault.

What is auto-renwal?
Auto-renewal is a feature that allows users to automatically renew their assets without the need for manual action. This feature is typically provided by the platform or wallet you are using, in this case, Emblem provides an auto-renewal feature. The auto-renewal feature triggers with 1,000 blocks until the expiration date. This means that your assets will be renewed automatically before they expire. However, it is always recommended to set a reminder in your calendar at the 1,000 block expiry just as a failsafe. This way, you can double check that the auto-renewal feature has worked as intended and your assets have been renewed successfully.

How much NMC is required to autorenewal?
The minimum balance required to trigger an auto-renewal for Namecoin assets is 0.6 NMC. This is the balance threshold that needs to be met for the auto-renewal feature to function. However, to ensure that your assets are renewed for a longer period of time, it is recommended to send at least 5 NMC inside of your vault. This will trigger an auto-renewal for approximately 50 years.

Where can I purchase NMC?
Namecoin (NMC) can be purchased on various cryptocurrency exchanges. CoinEx is one of the most popular exchanges to purchase NMC. Additionally, it can be purchased Over-The-Counter (OTC) through some of the Namecoin NFT community groups. It's important to note that the availability of NMC may vary depending on your location and the regulations in your area. It's always best to check if the exchange or OTC market is available in your region and if the platform is reputable before making a purchase. It's also important to check the current price and the trading volume of NMC on the platform before buying.